Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and First Priority Disposal, LLC ("First Priority Disposal," "FPD," "we," "us," or "our"), a Virginia-based, veteran-owned business operating in Hampton Roads, Virginia.

By booking, scheduling, or using any service offered by First Priority Disposal — including but not limited to roll-off dumpster rentals, junk removal, and commercial waste hauling — you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not book or use our services. If you have questions before booking, we encourage you to contact us at 757-250-7985 or dispatch@firstprioritydisposal.com.

First Priority Disposal offers the following services to residential, commercial, and government customers throughout the Hampton Roads region of Virginia, including Virginia Beach, Norfolk, Chesapeake, Newport News, Hampton, Portsmouth, and Suffolk:

All base prices include delivery, pickup, disposal up to the included tonnage, and a 7-day rental period. Prices are subject to change; the price quoted at time of booking is the price you pay.

• Full-service junk removal (we load it for you)
• Construction and demolition debris hauling
• Estate and property cleanouts
• Commercial and industrial waste removal

Bookings may be placed by phone, text message, email, or through our online request form. A reservation is confirmed only when First Priority Disposal provides written or verbal confirmation, including a scheduled delivery date and time window.

We make every effort to offer same-day and next-day delivery when availability allows, which is significantly faster than the industry-standard 24–48 hour lead time. However, delivery windows are estimates and not guarantees. Factors outside our control — including traffic, weather, mechanical issues, or prior job overruns — may affect timing. We will communicate proactively via automated text and phone notifications when your driver is en route.

Saturday deliveries and pickups are available at no additional charge. Sunday service is subject to availability; contact us at 757-250-7985 to confirm.

First Priority Disposal is committed to 100% transparent pricing. You will be informed of all applicable fees before your booking is confirmed. The following additional fees may apply beyond the base rental price:

Payment is due at time of booking or delivery unless other arrangements have been made in writing. We accept major credit cards, debit cards, and approved electronic payment methods. Commercial accounts with approved Net-30 terms are governed by the separate commercial account agreement (see Section 14).

Every dumpster rental includes a standard 7-day rental period beginning on the date of delivery. The container must be accessible for pickup at any time during this period and upon scheduling by you or us.

If you require additional time, rental extensions are available at $25.00 per day. To request an extension, contact us before the 7-day period expires at 757-250-7985 or dispatch@firstprioritydisposal.com. Containers not extended and not made accessible for pickup may be subject to the Dry Run Fee.

First Priority Disposal reserves the right to retrieve the container after the rental period expires if no extension has been arranged, with reasonable advance notice to the customer.

The Customer is responsible for selecting a safe, accessible, and legally permissible location for container placement. First Priority Disposal will make reasonable efforts to place the container where directed, but reserves the right to decline placement in locations that present safety risks, potential property damage, or legal concerns.

We use heavy-duty protective boards placed under every container at no additional charge. This is a standard practice on every delivery — not an upsell. While driveway boards significantly reduce the risk of surface damage, FPD is not liable for pre-existing surface cracks, damage to driveways with structural weaknesses, or damage resulting from customer-directed placement.

If a container must be placed on a public street, alley, or right-of-way, the Customer is solely responsible for obtaining any required municipal permits. First Priority Disposal does not obtain or apply for street permits on behalf of customers. If placement on a public right-of-way requires a permit and one is not obtained, the Customer assumes all liability for fines, violations, or container removal by municipal authorities.

Due to federal, state, and local environmental and safety regulations, the following items are strictly prohibited from being placed in any First Priority Disposal container. Violation of this policy may result in additional fees, refusal of pickup, or reporting to appropriate authorities:

• Hazardous waste, chemicals, or toxic liquids of any kind
• Wet or liquid paint (dried paint cans in sealed containers are acceptable)
• Batteries of any type (automotive, household, lithium, etc.)
• Asbestos-containing materials
• Refrigerators, air conditioners, or any appliance containing Freon, unless properly tagged as professionally evacuated by a certified technician
• Medical or biohazardous waste
• Flammable liquids, propane tanks, or compressed gas cylinders
• Electronics with hazardous components (e-waste), unless arranged separately
• Any item banned from landfill disposal under Virginia state law

If you're unsure whether an item can go in the container, call us at 757-250-7985 before loading. We'd rather answer a question than deal with a compliance issue.

Each container rental includes an allowance for a specified weight of material. Exceeding the included tonnage results in overage charges billed at $110.00 per ton, prorated based on certified scale receipts.

Virginia state law imposes a maximum road weight for loaded vehicles. If a container exceeds the legal 10-ton road weight threshold, an Overweight Penalty of $250.00 per ton is applied. This is not a standard overage fee — it is a compliance fee required to cover the legal liability and regulatory costs associated with transporting overweight loads on public roads.

By booking a service with First Priority Disposal, you agree to the following responsibilities throughout the duration of your rental:

• Access: Ensure the container is accessible for delivery and pickup. Blocked access will trigger the $125.00 Dry Run Fee.
• Prohibited Items: Do not place any items listed in Section 7 in the container.
• Fill Level: Do not load material above the top rim of the container. Overloaded containers cannot be safely transported and will not be picked up until excess material is removed.
• Permit Compliance: Obtain any required municipal permits for street placement (see Section 6).
• Accurate Information: Provide accurate placement address, contact information, and project description at time of booking.
• Property Conditions: Disclose any known surface defects, low-clearance issues, or other conditions that could affect safe delivery or pickup.
• Supervision: You are responsible for monitoring what goes into the container and ensuring that neighbors, contractors, or other third parties do not use the container without your authorization.

We understand that project timelines change. Our cancellation policy is designed to be fair to both parties:

• Cancellation before delivery: Cancellations made more than 24 hours before the scheduled delivery window will receive a full refund of any deposit paid.
• Cancellation within 24 hours of delivery: Cancellations made within 24 hours of the scheduled delivery window may be subject to a cancellation fee not to exceed $75.00, or the deposit may be applied toward a rescheduled delivery at your option.
• Same-day cancellation after dispatch: If a driver has been dispatched and the delivery is cancelled or cannot be completed due to customer-side issues, the $125.00 Dry Run Fee applies.
• After delivery: Once a container has been placed on your property, no refund is available for the base rental fee. Early pickup does not result in a prorated refund.

To cancel or reschedule, contact us at 757-250-7985 or dispatch@firstprioritydisposal.com as early as possible. We'll always do our best to work with you.

First Priority Disposal is licensed and insured in the Commonwealth of Virginia. We take our work seriously and stand behind the quality of our service. However, our liability is limited as described in this section.

First Priority Disposal's total liability to the Customer for any claim arising from the rental or use of our services shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

While we use driveway protection boards on every delivery, FPD is not responsible for damage to driveways, landscaping, underground utilities, or other property resulting from: (a) pre-existing structural weaknesses in the surface; (b) Customer-directed placement; (c) underground utility lines not marked by Virginia 811 prior to delivery; or (d) overloaded containers.

We strongly encourage all customers to call 811 (Virginia "Call Before You Dig") before requesting container placement on or near unpaved or soft-ground areas.

The Customer agrees to indemnify, defend, and hold harmless First Priority Disposal, its owners, employees, and agents from and against any claims, losses, fines, penalties, or liabilities arising from: (a) prohibited items placed in the container; (b) failure to obtain required permits; (c) overloaded containers; (d) false or inaccurate information provided at booking; or (e) unauthorized third-party use of the container.

First Priority Disposal applies a flat fuel surcharge to every dumpster rental rather than quietly building fuel costs into our base rates.

• The fuel surcharge is a flat $35.00 per rental.
• It is disclosed at the time of booking and itemized on your invoice.
• It does not change with your container size or with daily diesel prices.

First Priority Disposal is a veteran-owned business operating in the heart of Hampton Roads — home to the world's largest naval installation and thousands of active duty service members, veterans, and first responders. Supporting this community is a core value, not a marketing tactic.

• A 5% discount is applied to the base rental price for all residential dumpster rentals.
• Eligible customers include: active duty military, veterans, National Guard and Reserve members, law enforcement officers, firefighters, and emergency medical personnel.
• Valid government-issued ID or military ID is required at time of booking or delivery.
• The discount applies to the base rental price only and may not be combined with other promotional offers unless explicitly stated.
• The discount does not apply to commercial accounts, unless otherwise negotiated in a written commercial agreement.

To claim your discount, simply mention it when you call 757-250-7985. We won't make you jump through hoops.

First Priority Disposal values long-term commercial partnerships. Contractors, property managers, and businesses with ongoing waste removal needs may qualify for our Contractor Loyalty Program:

Commercial accounts with Net-30 billing terms are governed by a separate Commercial Account Agreement, which supersedes these Terms of Service where the two conflict. Overdue commercial invoices are subject to a 1.5% monthly late fee. First Priority Disposal reserves the right to suspend service for accounts in arrears.

To discuss commercial pricing or apply for a commercial account, contact us at 757-250-7985 or dispatch@firstprioritydisposal.com.

We stand behind every service we provide. If you have a concern about a charge, delivery, or any other aspect of your experience, we ask that you contact us directly first — most issues can be resolved quickly with a phone call.

Step 1 — Direct Resolution: Contact First Priority Disposal at 757-250-7985 or dispatch@firstprioritydisposal.com to describe the issue. We commit to responding within one business day and working toward a fair resolution.

Step 2 — Informal Mediation: If direct resolution is not achieved, both parties agree to attempt good-faith mediation before pursuing any formal legal action.

Step 3 — Binding Arbitration: If mediation fails, disputes shall be resolved through binding arbitration administered under the rules of the American Arbitration Association (AAA) in Virginia Beach, Virginia. Each party bears its own arbitration costs, except where the arbitrator determines that a party has acted in bad faith.

Class Action Waiver: All disputes must be brought in the individual capacity of the Customer and not as a plaintiff or class member in any class action proceeding.

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal proceeding not subject to arbitration under Section 15 shall be brought exclusively in the state or federal courts located in Virginia Beach, Virginia, and both parties consent to personal jurisdiction in those courts.

First Priority Disposal reserves the right to update or modify these Terms of Service at any time. When changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify existing customers via email or phone.

Your continued use of our services following any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please discontinue use of our services and contact us to discuss your existing bookings.

By providing your phone number when you book or interact with First Priority Disposal, you consent to receive text messages related to your service from First Priority Disposal. Customers may receive the following types of messages:

• Booking and reservation confirmations
• Delivery and pickup scheduling updates
• Driver en-route alerts
• Appointment reminders and account notices
• Promotional offers or discount reminders (only if you opt in separately)

First Priority Disposal can be reached at 757-250-7985 or dispatch@firstprioritydisposal.com with any questions about this SMS messaging program.

Opting out of SMS does not affect your ability to reach us or receive service updates by phone call or email.

For questions, concerns, or anything related to these Terms, please contact us through any of the following channels. We're a local, veteran-owned business — when you reach out, you're talking to the people actually doing the work.

First Priority Disposal, LLC is a veteran-owned and family-operated business established in 2026, proudly serving the Hampton Roads community.